We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this web site.

Information Automatically Logged

This site uses your IP address to help diagnose problems with our server and to administer our site. The site uses page referrer data – that is, information about the page that linked you to this page – to determine to what extent our page is referenced by other resources on the Web. This data may be used to preserve the integrity of our computing resources.

Personal Information

This site collects, your name, address, telephone numbers and email address. This information is used to place an order. We do not share any personal information with any third parties nor do we use any personal information for any purposes beyond those stated here.

Data Protection Act

Every time consumers respond to an offer in a magazine, use a loyalty card, surf the internet, or obtain government services electronically, they are laying down a trail of information that can be sold to others, or used for marketing.

Why does data protection matter?

Personal information is one of the most valuable commodities in society today. Government and public service providers gather a wealth of information from taxpayers, car owners, benefit recipients, patients, clients, customers and voters. Businesses too are intent on developing ever more sophisticated ways of capturing and using data about individuals.

Consumers have much to gain from these developments. But whenever personal data is collected and stored, it may also be abused. Wrong information may be passed on to third parties, privacy invaded or individuals besieged by marketers. Trust is hard-won and necessarily fragile. If the information age is to develop on secure foundations, it is vital that those who collect and use personal data maintain the confidence of those who are asked to provide it.

What legislation exists to protect consumers>

In July 1998, a new Data Protection Act replaced the 1984 Act. It covers most information held in written files, as well as on computers.

Eight Principles

There are eight data protection principles in the Act that define the duties of people who collect and provide personal data. Data controllers make decisions about what data is held, how and why it is held and who has access to it. Those who act on behalf of data controllers are called data processors. Data controllers and data processors can be an individual, a group of individuals or organisation depending on its size. The principles also define the rights of people who own the information about themselves – data subjects.

The principles dictate that:

  • Personal data must be processed fairly and lawfully, and usually only with the subject’s consent. Consent should be given freely if pertinent information is insufficient and not while under duress
  • Data should only be processed for specified and lawful purposes
  • Data must not be excessive to the purpose(s) for which it is processed
  • Data must be accurate and kept up to date
  • Data must not be kept longer than the purpose requires;
  • The data subject’s rights must be protected (these rights are detailed within sections 7 to 14 of the Act)
  • Data must be safeguarded against misuse or accidental loss
  • Data must not be transferred outside the European Economic Area with the assurance of adequate protection (this issue has led the ‘safe harbour’ agreement).

Session Management

This site uses cookies to store a session ID which can be read by the site on any page within www.howplumbingworks.co.uk. The session information used by this site is usually deleted when your browser is closed.


This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Log file access is restricted to system administrators while stored on the server. Log files are rotated regularly and archived in a secure location.

Note: User and password information is not encrypted before it is transmitted across the network but remain secured.

www.howplumbingworks.co.uk and all related domains complies with all statutory and legal requirements with respect to access to information.

Contact Information

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact us.

Who we are

Our website address is: https://howplumbingworks.co.uk.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Questions and Queries

If you have any questions or queries please feel free to get in touch with us on our ‘contact us‘ page here.